Auckland Council’s “24 transformation opportunities.”

Now, if this is isn’t enough to win the World Bullshit Bingo championships, I don’t know what is…

Embed customer-centric design into our services & processes

Increase the level of self service for our customers

React with more agility to the needs of the customer

Establish differentiated offerings to customer segments

Optimise the use of contact centre resources

Optimise the distribution of face-to-face service points

Deliver effective, consistent, streamlined services and achieve scale efficiencies through the implementation of process centres

Optimise outcomes from commercial activities

Redesign activities to better account for variable work volumes

Review the delivery model for non-core services

Adopt a ‘place-making’ mind-set and practices

Improve our capability to deliver advice and support to Elected Representatives

Implement operating model principles

Improve the effectiveness of resource and capital deployment

Improve the quality of management information and insight

Rationalise and consolidate the vast range of IT services and applications

Improve the IS capability to deliver a world-class IS function

Open appropriate data to drive open innovation

Establish high performance foundations

Embed high performance practices throughout the organisation

Sustain high performance through talent and succession management

Extend performance through innovative programmes

Attract the best talent to build a high performing organisation

Streamline bureaucracy within the organisation

Posted in It must be me, This is New Zealand | 1 Comment

Fleetwood Mac – Go your own way – OGWT – 1976

Or this

Posted in Music, Too good to miss | Leave a comment

Fleetwood Mac – Rhiannon – 1976

Doesn’t get much better than this….

Posted in Music, Too good to miss | 1 Comment

Tunes for a Tuesday – 4 September 2012

Brothers – Ry Cooder – Paris, Texas [Listen]
You Won’t Have To Wait Till Christmas – Lee Rogers – Any Major Christmas Soul Vol. 2 [Listen]
The End of the World Is Bigger Than Love – Jens Lekman – The End of the World Is Bigger Than Love [Listen]
He Mihi – Hinemoana Baker – Puawai [Listen]
Stranger – Lissie – Catching A Tiger [Listen]
Chattanoogie Shoe Shine Boy – Red Foley – A History of Country Vol. 6:  1950-51 [Listen]
Your Man My Man – Betty Davis – This Is It! [Listen]
Less Than Zero – Ticktock – In the Belly of the Whale #1 [Listen]
Mercenary Territory – Little Feat – Waiting for Columbus [Listen]
Good Enough for Now (Weird Al Cover) – Throwing Toasters – Miscellaneous Covers [Listen]

Posted in Mixtape, Music, Tunes for a Tuesday | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Out of the mouths of babes….

Apocryphally, mothers-in-law and sons-in-law aren’t meant to get on.

No-one told Elisa, Ms jb’s Mum.

And if anyone told me, I either didn’t hear, wasn’t paying attention (the excuses I use more and more  as time passes….) or I didn’t believe them.

We got on just fine, but then it’s difficult not to get on with someone who never complained about her lot in life, is honest, direct, witty, outrageous and hard-working.

Talk about hard-working….

Born into the hyperinflation of the Weimar Republic, a child through the Great Depression and the early years of the 3rd Reich, left school to work on relatives’ farms for no pay (“not even a sandwich for lunch” she’d say) at 14, lost both parents as a very young woman.

Married Ms jb’s Dad, built up an existence – farm buildings with her bare hands – from nothing with little or no machinery in the early days.

She had sayings like “Man verdät sich nit mie wie in de Lök” (“People will disappoint you more than you’ll ever imagine” and “So wie du kommst gegangen, so wirst du auch empfangen”  (“You never get a second chance to make a first impression.”)

Talk about direct….

If she didn’t like someone, they knew it.

Prince Charles was “that turd”.

She was brought up to agree with everything that the Catholic church preached.

Not Elisa in her later years.

I thought I was hearing things when she ripped into the dogmatic positions of the bishop of Cologne.

She died last month at 91, following a series of strokes caused by carotid artery stenosis and a hard last 3 months, unable to swallow easily or speak at all.

It’s easy to say that it’s for the best (which it is), but it doesn’t make the hole she left any smaller.

She’d gradually been drifting into dementia over the past few years, as proud as anything of the fact that she couldn’t remember anything “between 12 and mid-day” and asking Ms jb on occasion “Tell me, dear, who ARE you?” and then being mortified when Ms jb said “Muuuu-uuum!”.

She’d look around, grin and then say in a conspiratorial tone “I stole that picture from the church, you know”.

“That picture” was an image of her at 4 with her parents that I’d photographed from the original, developed and printed myself with Ilford chemicals and paper and sepia toned.

Indignation all round.

I’m still not sure that she wasn’t having us all on.

I’d say “Elisa (her real name was Elisabeth and everyone called her “Liesschen”) if you keep this up, you won’t go to heaven”.

To which she’d say ” Me? Heaven? Ha! I’m going to hell. My HUSBAND’s the one who’s going to heaven….”

Ms jb got lots of nice words and thoughts when Elisa died.

From people you’d expect to hear from, of course, but also special words from people we know in a networked sort of way, but have never met.

You know who you are.

Kate.

And the one that still makes me catch my breath.

Ms jb was in the cemetery a few days after the funeral with her great-niece, just 2 and a half, and having a weep.

Eva: “Why are you crying?”
Ms jb: “Well, I’m pretty sad that Gran died, you know?”
Eva (takes Ms jb’s hand): “But she’s not SICK any more. And she’s in heaven and she’s looking after me”

So she made it after all…..

Posted in Observations, True stories | 7 Comments

A 1939 map of physics

Posted in Baffling me with science, Too good to miss | 1 Comment

Logic

LOGIC, n. The art of thinking and reasoning in strict accordance with the limitations and incapacities of the human misunderstanding. The basic of logic is the syllogism, consisting of a major and a minor premise and a conclusion–thus:

Major Premise: Sixty men can do a piece of work sixty times as quickly as one man.

Minor Premise: One man can dig a posthole in sixty seconds; therefore–

Conclusion: Sixty men can dig a posthole in one second.

This may be called the syllogism arithmetical, in which, by combining logic and mathematics, we obtain a double certainty and are twice blessed.

Posted in Baffling me with science | 1 Comment

…close to the wind

Posted in Bad joke alert, Too good to miss | Leave a comment

London 2012

Cousin Dave strikes again…

In the first 10 days of the Olympics the Romanians have taken gold,silver,bronze,copper,lead, drain covers and anything else they can get their hands on.

Somalia has been thrown out of the Olympics. They didn’t know that sailing and shooting were two separate events!

As a way of apology to North Korea for displaying the South Korean flag at the Olympic football, the team will be treated to an all you can eat buffet at Battersea dogs home.

Is it just me or have you noticed how much these Chinese swimmers have come on since the Morcambe Bay cockle picking accident.

First sailing results are in – Britain has taken gold, the USA have taken silver and Somalia have taken a middle-aged couple from Weymouth.

Posted in Bad joke alert, Cousin Dave strikes again | 1 Comment

Must be my accent….

I’ve been trying out Google’s Chrome browser on the iPad.

It doesn’t understand whichever mix of accents I’ve developed from living in 3 countries and working in godknowshowmany others.

I ask it politely to look up Mainz Daily Photo.

This is what I got.

But it’s given me an idea….

Not mine, obviously, but if you’d like to send me a photo of your posterior attached to a €100, I’ll be more than happy to publish it for you…

 

Posted in I'm very sorry about this | 3 Comments