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..I’m not too happy with my ISP.

It’s not that I actually CHOSE them, either.

I was with Tiscali for ages and a day, before they went toes up and I found myself a Freenet customer.

I even switched everything from Telekom and did the VoIP/DSL thing.

All of a sudden, I get a letter telling me that I’m now with 1&1, which is quite ironic, because I’ve hosted my server with them for the past 8 years.

They’re crap on every level you can imagine.

Customer service with Tiscali was quite good – regular i.e. non-premium phone number and decent response times.

Freenet is excellent i.e. Freephone until you sign up when all contact reverts instantly to 0900 (as in VERY premium phone numbers) and email responses are measured in weeks, rather than days.

But 1&1 really takes the cake.

NINE BLOODY WEEKS to respond to a question regarding billing inconsistencies and the flossie on the (admittedly) non-premium line SERIOUSLY SUGGESTED mailing back to find out what a normal response time would be.

And it wouldn’t be so bad if they weren’t a third slower than the rest of the country.

Or world…