>
……four to go.
This is John Kotter’s 8 Point plan for change management that he first published in the Harvard Business Review and then in his 1995 book “Managing Change”
Step One: Create Urgency
Step Two: Form a Powerful Coalition
Step Three: Create a Vision for Change
Step Four: Communicate the Vision
Step Five: Remove Obstacles
Step Six: Create Short-term Wins
Step Seven: Build on the Change
Step Eight: Anchor the Changes in Corporate Culture
Step 6 is easy enough.
It’s the other 3 that are tricky.
And Step 8 is a real bugger.
In the corporate world, anyway.
I had a fairly emotional discussion with my Group CEO about the need to make EVERYONE understand that – if they’re away from their desk – phone calls get forwarded or go to voice mail.
I was banging on about how people need to UNDERSTAND the need for it – changing corporate culture, if you will.
“Don’t need that” he says “I’ll just order them to do it.”
No, it doesn’t work like that….
You Must Be From Away 