>Four down……

>

……four to go.

This is John Kotter’s 8 Point plan for change management that he first published in the Harvard Business Review and then in his 1995 book “Managing Change”
 
Step One: Create Urgency


Step Two: Form a Powerful Coalition


Step Three: Create a Vision for Change


Step Four: Communicate the Vision


Step Five: Remove Obstacles


Step Six: Create Short-term Wins


Step Seven: Build on the Change

Step Eight: Anchor the Changes in Corporate Culture

Step 6 is easy enough.


It’s the other 3 that are tricky.


And Step 8 is a real bugger.


In the corporate world, anyway.


I had a fairly emotional discussion with my Group CEO about the need to make EVERYONE understand that – if they’re away from their desk – phone calls get forwarded or go to voice mail.


I was banging on about how people need to UNDERSTAND the need for it – changing corporate culture, if you will.


“Don’t need that” he says “I’ll just order them to do it.”


No, it doesn’t work like that….

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