>Expectations and reality

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Expectation

Need help? Our email service is the one to choose. Here’s why:

  • Always open – the internet never sleeps, so you can send us an email anytime
  • No waiting – nobody likes hanging around in a queue, whether it’s in a shop or on the phone. With email, just send your message and we’ll get right back to you
  • It’s for everyone – any phone, any plan. If you’re with Vodafone, we’re here for you

 Reality

Thanks for contacting Vodafone customer care.

We’ve received your Email and will be contacting you within 5 days.

Update#1

A response is forthcoming which has nothing to do with my questions – one’s ignored, the other wrongly answered – but “I’m sure the above information is helpful…” says Sudhir.

I graciously decline to participate in a “short customer feedback questionnaire” to tell them how wonderful their service is.

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